You can do all of this yourself. You do not need to email anyone.
Canceling
- Open Billing from the left sidebar
- Click Manage subscription
- That opens the secure Stripe billing page, where you can cancel
Why canceling happens on Stripe
Stripe handles the payment side. We never store your card details — so the cancel button has to live where the card does. It is the same account you paid through, and you will land back in PageOptimized when you are done.
What happens after you cancel
Your plan stays active until the end of the period you have already paid for. There is no partial refund for the rest of the month, and nothing is deleted the moment you cancel.
After that date, your workspace moves to the free tier: your data stays, but audits, rank checks and other paid features stop running.
Changing plans instead
The same Manage subscription button handles upgrades and downgrades.
- Upgrading takes effect immediately, and Stripe charges the difference for the rest of the month
- Downgrading takes effect at your next renewal, so you keep what you paid for until then
If you are downgrading, check your caps first — a lower plan has fewer audit pages and monitored sites, and anything over the new limit will stop at the next reset.
Other billing changes
Card details, billing address, VAT number and invoices are all on the same Stripe page. Past invoices are downloadable there.
If the button does not work
The billing page needs to reach Stripe. If nothing opens, an ad blocker or a strict privacy extension is the usual cause — try again in a private window. If it still fails, contact support and we will send a direct link.